Talkroute helps thousands of businesses communicate with their customers every day.
Straightforward Greetings:
You have reached _____ (your name) at _____ (your business). Please leave your name & a brief message, and I’ll return your call as soon as possible.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I’m momentarily tied up. Please leave your name & message, and I’ll get right back to you.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I was unable to take your call at the moment. Please leave me your name & message, and I’ll call you back at the earliest opportunity. Thank you.
Greetings with a Little Humor:
You’ve reached _____ (your name) at _____ (your business). Please leave a message, and I’ll call you back as soon as I put this fire out.
You’ve reached _____ (your name) at _____ (your business). Sorry I missed your call. If you’re a telemarketer, then I’m definitely not sorry. If you’re not a telemarketer, then I’ll return your call as soon as possible.
You’ve reached _____ (your name) at _____ (your business). I would thank you for calling, but I haven’t heard what you have to say yet. Leave your name & message at the beep.
Provide sufficient information.
What you do say, however, should include basic identification, such as your company name or the individual name to which this mailbox belongs. Mainly, this is so the caller knows they have dialed the right number. If there is a better way to reach you, this might also be something you should include in the greeting.
Find a quiet place to record.
One of the surest ways to sound unprofessional is to record your greeting with background noise. Be sure that when the time comes to record, you are in a quiet place with minimal interference. You may want to consider hiring a professional studio to record the greeting for you, which is a relatively inexpensive option.
Practice your script.
Some people prefer to just wing it, but you’ll probably have a better finished product if you write out a script beforehand. This way, you can practice reading your script to figure out exactly how you want to deliver the message.
Keep it upbeat.
Think about your audience. Depending on your particular clientele, a straightforward, just-the-facts tone might work better for you. Generally speaking, though, people respond better to a sunnier-sounding message.
Can I upload my own greeting?
Yes. You can record or upload as many greetings as you want, and either switch between them as needed, or assign them to different mailboxes.
Can I assign separate mailboxes to each employee?
Yes. You can add as many voice mailboxes as needed, and assign them to each of your extensions or employees.
No Expensive Equipment to Buy or Install
Talkroute works with your existing mobile, home, & office phones so you never have to purchase, install, or maintain expensive equipment. It’s 100% virtual.
Straightforward Greetings:
You have reached _____ (your name) at _____ (your business). Please leave your name & a brief message, and I’ll return your call as soon as possible.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I’m momentarily tied up. Please leave your name & message, and I’ll get right back to you.
You have reached _____ (your name) at _____ (your business). I’m sorry, but I was unable to take your call at the moment. Please leave me your name & message, and I’ll call you back at the earliest opportunity. Thank you.
Greetings with a Little Humor:
You’ve reached _____ (your name) at _____ (your business). Please leave a message, and I’ll call you back as soon as I put this fire out.
You’ve reached _____ (your name) at _____ (your business). Sorry I missed your call. If you’re a telemarketer, then I’m definitely not sorry. If you’re not a telemarketer, then I’ll return your call as soon as possible.
You’ve reached _____ (your name) at _____ (your business). I would thank you for calling, but I haven’t heard what you have to say yet. Leave your name & message at the beep.
Provide sufficient information.
What you do say, however, should include basic identification, such as your company name or the individual name to which this mailbox belongs. Mainly, this is so the caller knows they have dialed the right number. If there is a better way to reach you, this might also be something you should include in the greeting.
Find a quiet place to record.
One of the surest ways to sound unprofessional is to record your greeting with background noise. Be sure that when the time comes to record, you are in a quiet place with minimal interference. You may want to consider hiring a professional studio to record the greeting for you, which is a relatively inexpensive option.
Practice your script.
Some people prefer to just wing it, but you’ll probably have a better finished product if you write out a script beforehand. This way, you can practice reading your script to figure out exactly how you want to deliver the message.
Keep it upbeat.
Think about your audience. Depending on your particular clientele, a straightforward, just-the-facts tone might work better for you. Generally speaking, though, people respond better to a sunnier-sounding message.
Can I upload my own greeting?
Yes. You can record or upload as many greetings as you want, and either switch between them as needed, or assign them to different mailboxes.
Can I assign separate mailboxes to each employee?
Yes. You can add as many voice mailboxes as needed, and assign them to each of your extensions or employees.
Thanks or Regret
Express either your thanks for the phone call or your regret for not being able to take the call. While you can include both sentiments, it may be a bit awkward, so it’s generally best to stick with one or the other.
Give a Reason
Explaining why you aren’t answering helps set the caller’s expectations on when they can reasonably expect your response.
The Information You Need
Give the caller a brief instruction on what information they should leave you. This ensures you get the proper call-back number (or another contact method) and gives you an idea of what and how you need to prepare when you respond.
When You’ll Reply
State when the caller can expect a return phone call. Even something a little vague, like, "as soon as I can," is better than nothing at all.
Alternative Contacts
If you’re unavailable for an extended period or someone has an emergency, include some information on an alternative contact or a method for reaching you immediately.
Hi! You’ve reached [Your Name]. I’m sorry I can’t take your call right now. Please leave your name, phone number, and a brief reason for your call, and I’ll return your message as soon as possible! Thanks!
Hello. You’ve reached [Your Name], the [Your Title] at [Company Name]. I’m currently away from my desk assisting other clients. Please leave your name, phone number, and a detailed message, and I’ll call you back as soon as I am able.
Sending a Message
, and you’ll set the right tone in your job search and career.