… format?compensate you for
• I regret to
• We regret to , it again in can do to dissatisfaction with… / to complain about…September 2022., • Sorry, but I can’t open it. Can you send know what we
to express my
Brussels on 20 , holiday photos.• Please let us • I am writing annual conference in websites: • I’m attaching/sending you the delay.
Formal
be holding our Information obtained from Informalapologies for the COMPLAININGthat we will write ’I do not’ instead of ’I don’t’ or ’they cannot’ instead of ’they can’t’ and so on.
… format?• Please accept our moving the furniture?to inform you used, so remember to it again in any inconvenience caused.a hand with • I am glad
contractions are rarely • Could you send
to apologize for • Do you need
selected for publication.in formal correspondence have sent me.• We would like you out?article has been
mind is that
the file you Formalcome and help
know that your to keep in I cannot open APOLOGIZING
• How about I to let you One more thing
• I am afraid as we’d expected..the place?
• We are happy to seeing you.statement attached.
us wasn’t as nice
you clear up
Formal
• I’m looking forward • Please see the
place you’d recommended to
early and help
OFFERING HELP / GIVING INFORMATIONfrom you soon.as an attachment.saying that the me to come possible) • Hope to hear
Morning!
you the brochure won’t mind me • Would you like
It’s good to see you
me asap? (as soon as Informal• I am sending • I hope you next month.
G’day!
me/ get back to town.your consideration.
Howdy!
the payments.are getting married • Can you call to visit our
What’s up?
my CV for say that you’re late with John and I
What’s the story?
Jerry for me?you are planning
Yo!
• I am attaching • I’m sorry to tell you that you could call to hearing when FormalInformal• I’m happy to
It’s a pleasure to meet you
• Do you think • I look forward to the meeting.suffered.tomorrow. (= I can’t come tomorrow.)up the place?
you.• I’m sorry, but I can’t make it the distress we • I’m sorry, but I can’t make it help me clear to hearing from won’t happen againcompensate us for
Informalcoming early to • I look forward • I promise it your company can
of further assistance.• Would you mind Formalthe delay.to hear how I can be week.• Best regards, (semi-formal, also BR)• I apologize for • I am interested me know if
GREETINGS
me sometime next
• Yours,
caused.damages.
• Please do let come and see
• Take care,
the trouble I
compensation for the if necessary.if you could • Thanks,• I’m sorry for full refund and you another statement
• I was wondering
• Love,
Informal
to receive a
glad to send InformalInformal
REASON FOR WRITING / REPLYING
attend the conference.
• I would like • We would be the tickets cost.• Yours Truly, (AmE)be able to considerably overdue.CEO.
know how much • Sincerely, (AmE)I will not your payment is meeting with the • Please let me
• Sincerely Yours, (AmE)• I am afraid inform you that to arrange another in your area.
e.g. Dear Ms Collins)
future.• We regret to • We are willing any swimming pools
with the name again in the us.
conditions.if there are • Yours sincerely, (when you start will not happen
room you provided
to bad weather like to know with Dear Sir/ Madam,)sure that this satisfied with the been cancelled due • I would also
• Yours faithfully, (when you start • We will make was not completely the show has please reply within Formal
the damages caused.say that I inform you that Manager?
December?let me know let you know that…know that…
29th February• I am writing reservation/ to apply for
by a (,) comma, exception: ’To whom it
Informal Mrs to address may concern: (especially AmE)Formal business associates who
labelled ’formal’ and ’informal’- please note that don’t have access greeting people in first time.
As you may expected or a This one is
southern regions of This is short As you may really saying is
We sometime say
Hi - Hi or hello
Glad to meet you– Delighted to meet Nice to meet you?"'How are you?' is a question
with someone.and the correct lighter touch between The usual formal of the opposite It is only and is customary
A handshake is with the Logistics me a brochure/ if you could meeting on 12th • Could you please • I wanted to
you to…/ to tell you to let you you made on …
to make a (note: salutations are followed not)NOT used. Using Miss or
• To whom it a good relationship.’semi-formal’ situations, such as between The examples are
"What if I
to use! You’ll find that someone for the
more casual situations.like questions, no answers are "‘Sup?"used in the in a while.
"Good morning."'good bye', what we are Thank you / thanks / cheersInformal greetingsyou too. .
Delighted to meet you?"thank you and
do?"when shaking hands not a question
handshake, but with a
Formal greetings
kiss the cheek The Kissand British people
The Handshakearrange a meeting could please send available for a Formaljoin us for...
note to invite on Friday, I would like …/ to the complaint further information about
• I am writing • Dear Mum,she’s married or (note: First names are Madam,
and have established to use in Tandem comes in!sound more natural.new English greetings you are meeting
friends or in
these greetings look be shortened to This is commonly
haven’t seen someone way of saying 'cheers' said instead of How's you? - Fine thanks. You?Good Morning / Good Afternoon / Good Eveningyou – Pleased to meet
shaking hands)
thank you and
response is "I am fine Second person " How do you do?' You say this
do?’ is a greeting do?' and a firm enough.
a long time, that you would new.among the English someone in Britain• Could you possibly
it if you attend … / if you are / ask you if…invite you to • Just a quick
our telephone conversation the sale of booking/ to ask for Formal
• Hello Claire,
not appropriate, as you don’t know whether • Dear Dr Smith,• Dear Sir or
for some time are perfectly suitable
cry. That is where help your English
enjoy putting these only work when
ATTACHING FILES
typically used amongst
Although some of This can also Australia.
used when you A more casual you. You may hear
word 'Good' in informal situations).you too
Pleased to meet you too. (Often said whilst Second person "I am fine common and polite
do?"repeat ‘How do you ‘How do you
'How do you
kiss is generally friends, whom you haven't seen for
introduced to somebody form of greeting How to Greet
ENDING CLOSING FORMULA
two days.
• I would appreciate if you can
that / tell you about • This is to Semi-formal / Informal
• With reference to
with regard to
the position of…/ to confirm my
may concern:’)
• Hi Dennis,
a woman is
• Dear Mr/ Ms Jones,
• Dear Sir/ Madam,
have worked together
most informal expressions
to English speakers?" we hear you different ways will We hope you
have assumed, these last two standard "good, thank you" or "nothing much" will suffice. These greetings are popular in Ireland.the United States.for "Good day," typically used in
have assumed, this one is
'thanks and bye'.'cheers' instead of thank
Morning / Afternoon / Evening ( We drop the you - Glad to meet
you too.you – Nice to meet First person "How are you?"and the most First person "How do you response is to men and women.
